How do I edit a customer or their system details?

After selecting the customer you wish to edit, click on the pencil icon in either the user or system sections

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• Registering a New Customer

  In the left sidebar, click on ‘Register a new customer’. You can either fill in the 'Initial Registration' only and come back to fill the rest out later, to do this fill in the Initial Registration and then click Save and Exit. Otherwise, click Next ...

• System Configurations

    Input Voltage for the charge controller  The maximum open-circuit voltage of the solar array is 55 V with a maximum short circuit current of 20A. The charge controller supports a 12v/ 24v battery system, and we recommend the following ...

• What happens when a customer runs out of credit?

  When a customer runs out of credit or reaches their 'negative charge limit', a signal is sent to the Cloud Solar device to switch off the load and USB outputs. The charge controller will continue to function and the battery will be charged using the ...

• Team Members

  In the team section under My Organisation, you can add new members of your team and give them one of the following roles: Admin Technician Observer This will allow your colleagues to access the Cloud Solar software using their own login. Observers ...

• Replacing a Device

  If you need to chance a customer's Cloud Solar device, then you can update this information on the platform. Click on the customer from the Customers table and click the edit icon in the User widget. You will be directed to the Registration Form ...