We do our best to make Cloud Solar as stable as possible. Nevertheless, if you have discovered a bug, we would appreciate it if you reported it to us, so we can solve it. Please send your finding (as detailed as possible) to support@cloud-solar.com If needed we will contact you for further information.
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I can't see a map of my customers
If you cannot see a map in the customers page, it is probably because you are yet to add any customers. See our Quick Start Guide for how to do that. If you have customers but can't see any of them, please report a bug to support@cloud-solar.com.
Data backup (how much data storage is there?)
Our charge controllers allocate RAM memory space for 16 node reports. A node report includes a variety of data points, including instantaneous solar/battery/load current and voltages, temperature and recorded energy counters. Once the memory is full ...
Data CSV file
Downloading the data from a customer's data page gives a CSV file of all the data that has been received from the customer's device. Below is a summary of the column headings and what they mean: Unix Timestamp The time and date in unix time sent from ...
API documentation
Introduction Welcome to the Cloud Solar REST API documentation. Begin API tokens are distributed to users with administration roles. If you are an administrator, log in to https://cloud-solar.com and go to the 'My Organisation' section of the ...