Related Articles
How do payment plans work?
Payment plans allow you to track your customers' payments and ensure that they are re-paying the cost of their solar systems. In the Payment Plans section under My Organisation you can create an unlimited number of payment plans to suit your customer ...
Notifications
If your organisation has notifications enabled, the administrator will see a notifications tab in the side-bar menu. This displays a list of notifications that have been sent to your customers. They will receive a message either via email or SMS ...
Status
Status in the Customers table indicates the current status of the load output. "Enabled" means that the load output is working as it should and the customer's appliances should be working. "Disabled" means that the load output is not available either ...
Hardware Troubleshooting
This article explains the various errors/faults that can occur on your Cloud Solar device and the basic steps for troubleshooting before the device is declared as broken. The Charge Controller does not turn ON It could be due to incorrect or loose ...
Registering a New Customer
In the left sidebar, click on ‘Register a new customer’. You can either fill in the 'Initial Registration' only and come back to fill the rest out later, to do this fill in the Initial Registration and then click Save and Exit. Otherwise, click Next ...