Pending Change

Pending Change

If the load status of a device is pending change, this means that the load has been requested to turn off or on but the change hasn't been affected yet.

There are a couple of reasons why this could be:

  1.  The device only checks for a change in status periodically (depending on your data sending frequency). The next time the device connects, it will change and you will see the update in the platform
  2. The device does not have connectivity at all. If this is the case, the load state will not change until it re-gains connectivity

    • Related Articles

    • Status

      Status in the Customers table indicates the current status of the load output. "Enabled" means that the load output is working as it should and the customer's appliances should be working. "Disabled" means that the load output is not available either ...

    • Can I change the voltage set points of the charge controller?

      Yes. There are 2 ways of doing this. The easiest is to ask a Inclusive Energy member of staff to change the settings remotely. Or you could do it yourself via the serial port at the front of the device. The charge controller responds to 'thingset', ...

    • Forgotten Password

      Go to www.cloud-solar.com and click the ‘forgotten password’ link and provide your email address. You will be sent an email with a link that expires in 24 hours to change your password.

    • Translating the Platform

      Cloud Solar is an English language platform. However, we understand that you might want to use the platform in any language. The easiest way to do this is to use the Google Translate browser extension for Google Chrome. Find the extension here.   ...

    • Diagnosis

      In the 'device' section for each customer, there is a diagnosis tool. If the device is operating as it should be this will automatically be set to 'None' If there has been no activity from the device for 24 hours, it will automatically be set to 'To ...