Software
API documentation
Introduction Welcome to the Cloud Solar REST API documentation. Begin API tokens are distributed to users with administration roles. If you are an administrator, log in to https://cloud-solar.com and go to the 'My Organisation' section of the ...
Appliances
In the Configuration menu under the My Organisation section you can add available appliances that your organisation sells. Cloud Solar is used by diverse organisations with many different products, so we leave it up to you to add whatever appliances ...
Can I delete a Payment Plan?
Yes, you can. But you can only delete a Payment Plan if there are no customers active to that plan. To do this; go to Payment Plans in the main menu, open the Plan you want to delete and click on the blue coloured trash bin. If one or more customers ...
Data CSV file
Downloading the data from a customer's data page gives a CSV file of all the data that has been received from the customer's device. Below is a summary of the column headings and what they mean: Unix Timestamp The time and date in unix time sent from ...
Data Page
Last Seen and Signal Strength Last seen lets you know when the device last communicated with the server. The information displayed on the page is from the time that the device was 'last seen'. Signal strength shows the strength of the connection that ...
Deleting Customers
Deleting customers is easy. You can also reassign their device to another customer when the time comes Note: when you delete a customer their data is wiped from the platform completely, so if you need their usage or payment data first, be sure to ...
Diagnosis
In the 'device' section for each customer, there is a diagnosis tool. If the device is operating as it should be this will automatically be set to 'None' If there has been no activity from the device for 24 hours, it will automatically be set to 'To ...
End User App
You may be wondering if your customers can log in to the Cloud Solar platform to see their usage and bills. At the moment this is not possible, but we plan to make an end-user app so that customers with access to smartphones will be able to do this. ...
Forgotten Password
Go to www.cloud-solar.com and click the ‘forgotten password’ link and provide your email address. You will be sent an email with a link that expires in 24 hours to change your password.
How do I edit a customer or their system details?
After selecting the customer you wish to edit, click on the pencil icon in either the user or system sections
How do payment plans work?
Payment plans allow you to track your customers' payments and ensure that they are re-paying the cost of their solar systems. In the Payment Plans section under My Organisation you can create an unlimited number of payment plans to suit your customer ...
I can't see a map of my customers
If you cannot see a map in the customers page, it is probably because you are yet to add any customers. See our Quick Start Guide for how to do that. If you have customers but can't see any of them, please report a bug to support@cloud-solar.com.
Notifications
If your organisation has notifications enabled, the administrator will see a notifications tab in the side-bar menu. This displays a list of notifications that have been sent to your customers. They will receive a message either via email or SMS ...
Pending Change
If the load status of a device is pending change, this means that the load has been requested to turn off or on but the change hasn't been affected yet. There are a couple of reasons why this could be: The device only checks for a change in status ...
Registering a New Customer
In the left sidebar, click on ‘Register a new customer’. You can either fill in the 'Initial Registration' only and come back to fill the rest out later, to do this fill in the Initial Registration and then click Save and Exit. Otherwise, click Next ...
Replacing a Device
If you need to chance a customer's Cloud Solar device, then you can update this information on the platform. Click on the customer from the Customers table and click the edit icon in the User widget. You will be directed to the Registration Form ...
Can't login?
Signing up You will first need to purchase a Cloud Solar charge controller to sign up. If you haven’t purchased the Cloud Solar charge controller you can do so here. Once you have purchased the Cloud Solar charge controller, the inclusive energy ...
Status
Status in the Customers table indicates the current status of the load output. "Enabled" means that the load output is working as it should and the customer's appliances should be working. "Disabled" means that the load output is not available either ...
Team Members
In the team section under My Organisation, you can add new members of your team and give them one of the following roles: Admin Technician Observer This will allow your colleagues to access the Cloud Solar software using their own login. Observers ...
Translating the Platform
Cloud Solar is an English language platform. However, we understand that you might want to use the platform in any language. The easiest way to do this is to use the Google Translate browser extension for Google Chrome. Find the extension here. ...
What happens when a customer runs out of credit?
When a customer runs out of credit or reaches their 'negative charge limit', a signal is sent to the Cloud Solar device to switch off the load and USB outputs. The charge controller will continue to function and the battery will be charged using the ...